FAQs & Shipping
Q: How do I check the status of my order?
Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email or FaceBook messenger. If you did not receive any updates on your order, please contact us immediately and we will do all we can to investigate.
Q: How long does shipping take?
A: Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally take about 5-10 days. For International orders, please allow up to 4-5 weeks.
Q: Why does shipping take so long?
A: We are experiencing large volume of orders. Although we work our hardest to get your order shipped as fast as possible. Thanks for your patients.
Q: I ordered two products, but have received only one... what's happening?
A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Does Camp N World provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: How can I get in contact with you?
A: We handle customer service through FaceBook Messenger and email. Visit our Facebook Page to open up a chat with us on FaceBook Messenger, or send us an email at email@example.com with any questions or concern that you have.
Q: Do you offer a refund if I don't like the product?
A: Visit our Refund Page for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.